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Appointments

To make an appointment please ring us on 01246 456938 and choose Option 1.

Most GP appointments are bookable up to 6 weeks in advance. If you need a same day appointment for an urgent matter and there are no advance booking appointments left you will be offered a phone call from a doctor who will ask you to come down to the surgery if they feel you need to be seen.

The on-call doctor will be available for emergencies. If you do need a same day appointment please ring when the lines open at 08:00 for advance booking you can phone at any time between 08:00 and 18:30. Please tell the receptionist if you need a longer appointment for multiple problems.

You can also register for SystmOnline to book or cancel your appointment on line. Please ask at reception for log in details. We now send out text messages to remind you of your appointment, please let us know if you change your mobile telephone number.

Chaperone Policy

Whittington Moor Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, on occasions it may be necessary to re-schedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

Interpreting Service

We have a telephone translation service available for immediate use when seeing a doctor. Where telephone interpretation is not appropriate a face-to-face service is available, we will need at least 48 hours advance notice for this service.

We now offer a service for the deaf, deaf/blind and hard of hearing. If this service is required, please notify us when booking an appointment so this can be arranged for you - please give us 48 hours notice. This service is run by a Professional Independent Communication Agency. Their services include, British Sign Language Interpreting, Lipspeaking, Deaf/blind Communication and Communication Support.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

 
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