How Do I Order My Prescription?


The NHS App allows you to access a range of NHS services including ordering repeat prescriptions.

Signing up to the NHS App is the easiest way to order and manage your repeat precsriptions and to view your health record. Alternatively you can register for SystmOnline by clicking the 'Order your repeat prescription  online' tab above we will then contact you to supply us with photographic ID and once they have verified your identity you will be issued with a username and password.

Once registered you can order your repeat medication via the link at the top of this page.

Over the telephone

Call the medicines order line on 01246 588 860

For patient safety reasons Whitting Moor Surgery does not take prescription requests over the telephone.

In Writing

The practice provides a letter box outside the main surgery doors where patients can drop their prescription requests into us, please ensure we can read your name, address, DOB and which medications you are requesting otherwise this might cause in delay in us processing the prescription (the best option is to drop the right hand side of your previous prescription in the letter box ticking the items you require)

By Post

You can also post us your prescription request by Royal Mail however please ensure you allow plenty of time for this to reach us in order for us to then authorise and process the request. 

Please allow at least 48 working hours for your prescription request to be processed and make sure we have your most up to date contact details

All prescriptions are now sent electronically to your nominated pharmacy. If you do not have a nominated pharmacy we will nominate Peak Pharmacy at Whittington Moor for you.

What if I’m Going on Holiday and Need to Order my Prescription Earlier?   No problem however please allow 10 working days for us to authorise any such requests with a GP.

Urgent Medication Requests

Due to the increasing numbers of patients requesting their prescription on an urgent basis, the practice has needed to issue this patient notice. 

Urgent prescriptions will be processed in the event that by not receiving it the patient could endure harm within 2 working days by missing the doses.

  • Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctors, and administration staff time as well as increasing the risk of a medication prescribing error.
  • Unless a medication is clinically urgent, requests will be processed routinely (over 2 working days).
  • As a surgery, we require a minimum of 2 working days to process a patients request for medication routinely.   
  • Urgent prescription requests are requests for emergency medication which are needed within 24 hours to prevent the patient from becoming seriously ill
  • Urgent prescription requests are not requests for medication which have been ordered late as it is the patient’s responsibility to ensure that repeat prescription requests are ordered in time.
  • This will ensure safe prescribing and optimise access to the clinical team.   As always we ask that you respect our staff who are following pratice protocols in respect of urgent medication requests.

Medication Reviews

Your medication will be reviewed by a GP at least once a year. You may be contacted to make an appointment with one of our Healthcare Professionals. 

Please ensure that you book an appointment for a review so that there are no delays in issuing your medication.

Medicine Order Line (MOL) website information

Please see below the link to the Medicine Order Line (MOL) website.

 Patient Advice & Liaison Service (PALS)

NHS Derby and Derbyshire ICB PALS offers help, advice, support and information about the local health service.

As a patient, relative, carer or visitor you may not always know where to go for help or information.  It can often be a worrying or confusing time especially when you, or someone you know, is unwell. This is where your PALS team can help.

The service is confidential; the information is used anonymously to identify trends in services, highlight good practice and also to identify where improvements to services are needed.

MOL Bank Holiday ordering

When there is a UK bank holiday, we expect the Medicine Order Line (MOL) to experience high demand and higher than usual call volume.

To help with the increased pressure on both the MOL service and GP practices, if your medication is due during the bank holiday period patients are asked to ensure they request medication in plenty of time and usually the MOL will accept your medication request earlier than usual prior to the due date, as opposed to the usual 7 days.

Controlled Drugs will be dealt with in the normal way, whereby future dating them to the date due on the clinical system. These will not be issued any earlier. If the date due falls on a weekend or bank holiday, then they will be future dated to 2 working days prior to this (allowing for pharmacies to order in any stock needed).

All patients are encouraged to order their prescriptions in advance ensuring enough time for the prescriptions to be signed by a GP and processed by the pharmacy.

The MOL is one of many ways to order prescriptions. If you have access to the internet or email, you can use the following alternative ordering methods:

  • NHS app
  • Online ordering via the GP clinical system
  • Medicine Order Line call back service – please email: (for patients who would telephone the 01246 number) (for patients who would telephone the 0115 number)

  • Electronic Repeat Dispensing (eRD)

To confirm, the MOL will be closed on bank holidays